Troubleshooting |
- Can't find a document.
Go to the agenda page where the activity or document is posted and click on the page, not on the link. The computer then recognizes that you are on this lesson and will see the link when you now click on it. It will ask for a password. When entered, the activity or document should appear.
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- A blue/green screen with a list of titles comes up when you click on a link.
The activity is probably not opened. Call KET or ask your facilitator; ask that the specific activity be opened.
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- Another KET class comes up.
Restart the computer.
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- Some activities have grades posted shortly after being submitted and others do not show up for a day or more.
Activities with matching or multiple-choice options have automatic grading. Answers requiring short written responses must be viewed by KET staff before a grade is posted.
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- An activity has been submitted but no grade appears in the grade book.
Allow 24 hours; if submitted on a Friday, wait until Tuesday morning to check the grade book. If there is still no grade posted, contact KET. You also need to submit the LAST section of an activity for the grade to appear.
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- Student gets logged out of an activity.
Submit an activity or section of an activity within 20 minutes of beginning to work on it. If there is more than a 20 minute lapse of activity (the computer does not recognize anything as having been submitted), the student will be asked to log in again, however, you should not lose data.
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- Electrical storm, fire drill or something unforeseen interrupts students during a quiz or test.
Call KET to have the activity sent to you using an alternate method, such as e-mail, message center, or fax.
However, should a student create an error by hitting the Enter key, Back button, Home button or open a quiz or test but decide not to complete it, he or she needs to call KET; the activity will be completed over the phone. Opera (Homework/Classwork) activities are always available to be retaken.
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